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 | From the Editor's Desk
Can Friction Improve Your Customers Experiences? Our special report on innovation systems will help leaders guide teams that rely on virtual collaboration, explores the potential of new developments, and provides insights on how to manage customer-led innovation.
Our special report on innovation systems will help leaders guide teams that rely on virtual collaboration, explores the potential of new developments, and provides insights on how to manage customer-led innovation.
Companies are on a mission to design purchase journeys that are as free of frustration and inconvenience as possible. "Friction kills the customer experience!" has become the conventional wisdom. This is thought to be particularly true when serving online shoppers, who are known to be less patient and have shorter attention spans; after all, competitor websites are but a few clicks away.
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WorkTwo Israeli hostages released as efforts intensify to free people held by Hamas That operation was led by his brother, Yonathan, who was killed during the famous operation four years later that freed Jewish passengers seized from a hijacked Air France plane and held at Entebbe airport in Uganda.
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Large strikes have hit Hollywood (150,000 actors and 11,000 writers), hospital giant Kaiser Permanente (75,000 health care workers) and the Los Angeles hotel industry (20,000 workers) in recent months. WorkTaylor Swift’s ‘Cruel Summer’ Hits No. 1 After Four Years  Bad Bunny’s success bumps Drake to second place after one week at No. 1 with “For All the Dogs.” Also this week, the K-pop quintet Tomorrow X Together opens at No. 3 with “The Name Chapter: Freefall,” which sold 106,000 copies as a complete package and drew about 12 million clicks on streaming services. |
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